Call Out Service

We offer a fast efficient call out service, our objective is to attend site within 24 working hours from point of call. Our engineers have experience in maintaining Water Coolers, Coffee Machines and Water Boilers with the support of manufacturers for specialist repairs.

Whilst most repairs can be carried out on site, our unique call out service includes the use of a free loan machine* in the event that an offsite repair is deemed required, ensuring the customer doesn’t go without their machine.

It is recommended to ensure your equipment is maintained regularly, we would suggest to servicing and sanitisation in order to protect and prolong your equipment. Please visit our servicing section of the website for further information.

*subject to stock availability

Callouts

Deliveries

We are very proud of our promptness of deliveries, same or next day deliveries available. Due to our location we can be flexible with our distribution providing a fast efficient service.

In the past we have reacted to situations such as burst water mains, contaminated mains water and significant climate changes via our rapid 24 hour response service. The service is available for existing customers and those businesses/homes that are unable to receive a delivery from their existing supplier. Please contact the team immediately to advise of your situation we will endeavour to help.

Replenishments orders can be placed via phone, web, email, sms or social media. We offer a stock management system and packages enabling the customers to call-off their products weekly, fortnightly or monthly.

Our company vans are identified by the latest branding, the drivers will have carried out Enhanced DBS Checks, provided with both work uniform and safety boots. The vehicles are stocked with High-Visible jackets and hard hats at all times.

Deliveries

Servicing & Sanitisation

Hygiene standards are imperative to us, all our rental agreements include OWS Service Contracts to ensure high quality water being dispensed from all our machines.

For those that own their equipment there are single sanitisation visits or annual packages available to suit your requirements.

As part of our servicing and sanitisation service we will supply documentation upon completion of work, for you to use as evidence of any on-site inspection for hygiene compliance.

All our staff are fully trained, using the markets leading products and filters such as Britta and 3M. Our aim is to cause as less disruption as possible, we offer an out of hours service or alternatively a temporary machine exchange whilst the works are carried out should availability be an issue.

Sanitation

Short-Term Hire Availability

Construction Sites, Caterers, Party Organisers, Wedding Planners, Production Companies, Motor Racing Teams, Sporting Events requiring a short term hire we have a package that suits your needs. With our dedicated and experienced team we can offer a service that advise, recommend, provide, manage and arrange collection to suit your requirements. Whether it be a short single day, weekend, monthly or an annual hire, our equipment and consumables can serve your stay.

Contact our team to discuss your bespoke event, providing a forecast of expected numbers on site we can offer a proposal with a full managed service. It is important for any event to be organised and more importantly, build a trustworthy relationship with the suppliers. Provide us with the information of expected time arrival, our drivers will deliver your goods, install them and ensure you are up and running. At the end of the event we will collect the equipment ensuring you the customer has one less phone call to make.

Short Term Hire